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FAQ

General Questions


What is Artis—Naples?
How do I get there?
Where do I park?
Where can I get something to eat or drink?
Can I take photos?
Do you take donations?
What programs are there for children?
How can I get a job here?
How can I become a volunteer?

Performances


How do I buy tickets?
Do you have a map of seating?
What do I wear?
When do the doors open?
What if I arrive late?
What if I have special needs?
How do I read my ticket?
How long is the performance?
Can I bring food and drink into the performance?
What if something comes up, and I cannot attend?
Can I record the performance from my seat?
Can I text during the performance?
Do you provide free tickets for charity events or auctions?
Do you have discounts for groups?
 

The Baker Museum


What are the museums hours?
How much does admission cost?
What will I see when I get there?
Can I take pictures?

Answers

General Questions


What is Artis—Naples?

Artis—Naples is the premier center for the performing and visual arts in Southwest Florida. Fulfilling our mission to create and present world-class visual and performing arts, Artis—Naples hosts more than 300 concerts, performances, exhibitions and educational events for children and adults each year. Situated on the Kimberly K. Querrey and Louis A. Simpson Cultural Campus that includes two performance halls, the Frances Pew Hayes Hall and Myra J. Daniels Pavilion, as well as The Baker Museum, Artis—Naples offers a broad array of artistic and educational opportunities to audiences of all ages, backgrounds and interests. Whether you are a first-time visitor or steadfast patron, we invite you to join us to experience the best the arts have to offer.

How do I get there?

Artis—Naples is located in the Pelican Bay neighborhood of north Naples, near Waterside Shops. For detailed directions, as well as a campus map, please refer to our Map—Directions page.

Where do I park?

Parking on the Artis—Naples campus is free, and valet parking is available for all Hayes Hall events for $10 per vehicle. Self-parking spaces are available around the center and at surrounding bank lots for evening and weekend performances. Please refer to our Parking Map for important details.

Where can I get something to eat or drink?

Located in Norris Garden between The Baker Museum and Daniels Pavilion, Cafe Intermezzo offers lunch during the day when the museum is open, and evening fare starting 90 minutes before performances. Pops and Masterworks subscribers receive a 10% discount on food and drink by showing their tickets. Please visit our Cafe Intermezzo page for more information, including full menus and current Cafe hours.

Can I take photos?

We kindly ask that patrons refrain from any photography during all live performances.

Still photography in The Baker Museum for personal use is permitted unless otherwise noted. Photography may not be permitted in certain exhibitions due to copyright restrictions. Interchangeable-lens cameras, tripods and flash photography are not permitted. 

Sketching in pencil is permitted in the galleries with sketchbooks no larger than 9 x 12 inches. No ink, pens, markers, chalk, easels, stools or sketching while sitting on the floor is permitted. While sketching, please do not hinder visitor traffic flow in the galleries.

During periods of high attendance, The Baker Museum reserves the right to make any necessary adjustments to this sketching policy.

Do you take donations?

Yes. Artis—Naples is a 501(c)(3) non-profit, and your donation is tax deductible as permitted by the law. The support of loyal donors at every level is vital to our success. Ticket sales cover only 51% of the costs associated with producing Artis—Naples’ exceptional concerts, exhibitions and educational events each year. There are many different ways in which you can help Artis—Naples continue to fulfill our mission. To explore these opportunities, or to make a contribution now, please visit our Contribute page.

What programs are there for children?

Serving more than 45,000 young people in Lee and Collier counties each year through its educational efforts, Artis—Naples is committed to making the arts a part of every child’s life. Please visit our Student Education and Family Programs pages to learn how you can bring the gift of art and music to your child. From family-friendly concerts and youth orchestra events to school field trips and classroom art-making activities, Artis—Naples has an education program to meet the needs of your family or classroom.

How can I get a job here?

Visit our Careers page for a full listing of current employee opportunities at Artis—Naples.

How can I become a volunteer?

Volunteers combine an abiding love for the arts with outstanding customer service skills, reliability and commitment to the spirit of volunteerism. For a full listing of volunteer opportunities and benefits, please visit our Volunteer page.

Performances


How do I buy tickets?

You can start on our Buy Tickets page. Here you can browse to all events, either listed in order of appearance or on a calendar format. From there, you purchase tickets online or you may call the box office to speak with a customer service representative. You may also visit the Artis—Naples campus during box office hours to purchase your tickets in person.

Do you have a map of seating?

Yes. Please visit our Seating Charts page.

What do I wear?

We suggest business or casual business attire. The stereotype that you must dress formally (tuxedos, evening gowns, etc.) for a classical concert lives on, but only in cartoons and old movies. Never let your wardrobe keep you from a concert. Your experience is what’s important, so wear whatever makes you feel comfortable. We ask that you refrain from using strong scents, as they may be distracting to others. Please refer to more information about Your Arrival.

When do the doors open?

Doors open for events in Hayes Hall one hour prior to the performance, seating begins 30 minutes prior. For events in the Daniels Pavilion, doors open 30 minutes before the performance. For your convenience, Cafe Intermezzo opens 90 minutes before each performance. Patrons have found it convenient to arrive at least 30 minutes before the event. This will allow you time to park, peruse the art in the Hayes Hall galleries and comfortably find your seat.

How do I read my ticket?

Reading your ticket is easy when you follow the helpful tips on our How to Read Your Ticket page. Additionally, you can always ask one of the ushers upon your arrival if you have a question about your seats.

What if I arrive late?

Latecomers will be seated at an appropriate interval during the performance.

What if I have special needs?

Our facilities are equipped with a hearing loop system. Wireless listening devices are also available free of charge. Contact a member of the usher staff upon entering the theater. Please visit our Accessibility page for complete information regarding mobility or hearing needs.

How long is the performance?

Most performances last approximately two hours. Intermission generally lasts 20 minutes. For details about your specific performance, please refer to the printed program that is posted on the event's web page. The program is posted on the web page about 2 weeks prior to the event.

Can I bring food and drink into the performance?

You may bring beverages purchased at Artis—Naples inside Hayes Hall for all events except Masterworks, Opera, Ballet, and other orchestra concerts. Food is prohibited inside Hayes Hall at all times.

What if something comes up, and I cannot attend?

If you are unable to attend an event and cannot exchange for another performance, please consider donating your tickets back to us. We will issue you a donation receipt for the value of the tickets. Tickets may be donated up to two hours prior to the performance. Or feel free to give your tickets to a friend — they make fantastic gifts! Please visit our Ticket Policy page for further information regarding exchanges, refunds, children/infant tickets and more.

Can I record the performance from my seat?

No. We kindly ask that patrons refrain from any audio/visual recording during all live performances.

Can I text during the performance?

No. And, as a gentle reminder, we ask that you please turn off all cellphones during the performance.

Do you provide free tickets for charity events or auctions?

Artis—Naples will consider your 501(c)(3) organization request for two donated tickets once within a twelve-month cycle. Please visit our Donated Tickets page for details. Additionally, we somtimes offer rush tickets for some of our Masterworks and Pops performances, available 2 hours prior to performance time for one hour only. Our rush ticket hotline at 239-254-2666 is your up-to-date source for availability of Naples Philharmonic performances. Please visit our Rush Tickets page for details.

Do you have discounts for groups?

Groups of 10 or more, from companies and church groups to senior centers and circles of friends, enjoy a unique combination of benefits and services tailored to their budgets, tastes and needs. Please visit our Group Tickets page for details.

The Baker Museum


What are the museums hours?

For current hours, including free public guided tours, current and upcoming exhibitions and more, please visit our Museum Admission page.

How much does admission cost?

Admission to the museum is $10 for adults, $5 for full-time students (with valid I.D.), and children 17 and under are free. For information regarding museum admission, including current and upcoming exhibitions, please visit our Museum Admission page.

What will I see when I get there?

Information about current and upcoming exhibitions can be found on our Exhibitions page.

Can I take pictures?

Still photography in The Baker Museum for personal use is permitted unless otherwise noted. Photography may not be permitted in certain exhibitions due to copyright restrictions. Interchangeable-lens cameras, tripods and flash photography are not permitted. 

Sketching in pencil is permitted in the galleries with sketchbooks no larger than 9 x 12 inches. No ink, pens, markers, chalk, easels, stools or sketching while sitting on the floor is permitted. While sketching, please do not hinder visitor traffic flow in the galleries.

During periods of high attendance, The Baker Museum reserves the right to make any necessary adjustments to this sketching policy.

Join

Enrich your experience of the arts by joining Friends of Artis—Naples and/or Leadership Circle. You’ll enjoy private previews of new exhibitions, invitations to exclusive social events, discounts and more.

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Give

Artis—Naples is Southwest Florida’s leading cultural resource thanks to the generous financial support of loyal donors. Help us continue providing art and educational opportunities to all ages.

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Community

Whether you’re enjoying our entire campus for free during Community Days, making new friends in a Lifelong Learning class or attending an off-campus music performance, we hope to see you soon.

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