Arrival Time & Seating
Arrive early for the best possible experience. The Hayes Hall lobby opens one hour before Hayes Hall performances. Hayes Hall and Daniels Pavilion doors open 30 minutes before events. For Hayes Hall events with a pre-concert prelude, the lobby opens 90 minutes before the performance. Please review our ticket policy for information about admission to your performance.
Security and Bag Policies
Your safety is very important to Artis—Naples and our artists and partners. Therefore, firearms or weapons of any kind are prohibited on the grounds of the cultural campus. All bags may be subject to search upon entry. Large bags, including backpacks, suitcases, briefcases and beach bags, are not permitted. Purses and other small bags may not exceed approximately 14 x 6 x 4 inches. Guests with bags larger than this will be asked to return them to their vehicles, as Artis—Naples is not able to hold or store bags.
Security and Bag Policies
Late to a performance? Please note that late seating is provided at the discretion of the performing artist and cannot be guaranteed. If permitted by the performer, late seating is directed by the house manager and takes place during pauses in the program. An usher will let you know when you may enter the hall. You may be seated in an area other than your ticketed seat to avoid disturbing other patrons. If an intermission is scheduled, you may take your ticketed seat during intermission.
Heidi’s Place, in Norris Garden, is open 90 minutes before performances through the beginning of the performance and 11am–2pm Tuesday through Saturday and noon–3pm on Sunday, with food and drinks. For select performances, there are also three beverage bars located in the Hayes Hall lobby on the upper and lower levels, as well as a bar in Daniels Pavilion. Friends of Artis—Naples and subscribers receive a 10% discount on food and non-alcoholic beverages by showing their tickets.
We suggest business or business-casual attire, but please never let your wardrobe keep you from a performance. The stereotype that you must dress formally (tuxedos, evening gowns, etc.) for a classical concert lives on, but only in cartoons and old movies. Your experience is what’s important, so wear whatever makes you feel comfortable. Please refrain from using strong scents, as they may be distracting to others.
Masterworks and Miami City Ballet attendees are invited to attend a Prelude, a free pre-performance discussion where you can learn about the music or repertoire for that evening. Preludes begin at 7pm for evening performances.
For evening and weekend events, please park only in the spots on the Kimberly K. Querrey and Louis A. Simpson Cultural Campus or in our partner lots across Ridgewood Drive and Waterside Shops in parking garage levels 3-5.
Accessibility parking spaces are located near the Hayes Hall main entrance. People who would have difficulty walking from Waterside Shops to our cultural campus should arrive early to find parking in our lots.
Three spaces on the east side of the cultural campus are equipped with electric vehicle charging stations for Artis—Naples patrons.
Rideshare (e.g., Uber, Lyft) Users
If attending a performance in Hayes Hall or Daniels Pavilion, please ask your rideshare driver to drop you off near the East Gate off Ridgewood Drive (the same location at which our shuttle drops patrons, denoted on the Parking Guide with a shuttle icon). Please avoid dropping off in the Porte Cochere near the front doors of Hayes Hall, as ongoing activity will block your entrance and exit.
5833 Pelican Bay Boulevard
Naples, Florida 34108-2740