Valid Tickets
Only Artis—Naples sells valid tickets to performances at Artis—Naples.
Sometimes, a third-party website or vendor may offer to “broker” tickets for our events to you. Please only purchase Artis—Naples event tickets directly through us. Artis—Naples is not responsible for tickets purchased from online resellers (ticket scalpers). Tickets purchased from other sources may be more expensive and — most importantly — invalid.
In order to reduce fraudulent and unofficial ticket activity, we will require ID at will call for all out-of-state purchases.
Purchase Limits
There is a limit of eight (8) tickets per performance per person and per credit card (regardless of the number of transactions). Credit cards with a billing address outside of Florida will be limited to four (4) tickets. We reserve the right to cancel ticket orders from Florida if they are purchased for resale without further notice. Any tickets purchased above the limit will be voided without further notice.
Groups of 10 or more may place advance orders for tickets and will receive preferential seating based on availability. Please visit our Group Tickets page for details.
Ticket Exchanges and On-Account Balance Policies
Exchanges will be accommodated up to 48 hours in advance of each performance. Series subscribers and annual donors of $1,600 or more exchange with no fees. Non-subscribers may exchange for a $12 per-ticket fee. Tickets may be donated up to two hours prior to the performance.
If an exchange is for a higher-priced ticket, you are responsible for the additional cost. If an exchange is for a lower-priced ticket, the balance must be used at the time of exchange or will be donated to Artis—Naples.
Subscriber Exchange Week
September 9-13, 2024
Subscribers and donors of $1,600 or more have the exclusive opportunity to exchange tickets into other performances before individual tickets go on sale to the general public.
Two Ways to Exchange:
1. Email: Send an email to patronservices@artisnaples.org.
Please use the name of the event as the email subject line. Include your Patron ID# (the set of numbers found in the top-left corner of your ticket stub or ticket receipt), original performance date, the seat locations to be exchanged and the new date you prefer to attend. Please destroy your original tickets upon receipt of email confirmation.
2. Phone: Please call 239-597-1900.
We want you to have the best possible experience this season. Please feel free to contact us with your suggestions or concerns.
Gift Certificates
Artis—Naples offers gift certificates for all programs, including Lifelong Learning events and The Baker Museum admission. Gift certificates may be purchased and redeemed online, in-person at the Hayes Hall Box Office or by phone.
Refunds
All ticket sales are final. In the event of a performance or event cancelation, please contact patron services at 239-597-1900.
Unable to Attend
If you are unable to attend an event and cannot exchange for another performance, please consider donating your tickets back to us. We will issue you a donation receipt for the value of the tickets. Tickets may be donated up to two hours prior to the performance. Or feel free to give your tickets to a friend — they make fantastic gifts!
Free Events
Require Tickets
Free concerts, including performances during Community Days, require tickets.
Children/Infant Tickets
Every patron attending Artis—Naples, regardless of age, must have a ticket. Adults with small children are asked to be considerate of others.
Discounts on
Additional Tickets
Need an extra seat for a Naples Philharmonic performance? Subscribers can purchase additional seats at a discounted price. But order early — prices increase with demand.
Benefits of Subscribing
- Freedom to exchange tickets with no fees, for any performance
- Savings on the best available seats
- The same seats year after year for series subscriptions
- Advance notice of added programs and performances
- Exclusive access to the most sought-after programs of the season
- Discounts at Heidi's Place and The Baker Museum Store
Museum Admission
Museum admission is $10 for adults and $5 for full-time students of all ages (with valid student ID). Free admission for children ages 17 and under and Friends of Artis—Naples. Reduced prices available for select groups. For current hours and season information, visit the Museum Admission page.
Donated Tickets
Request donated tickets. Artis—Naples will consider your 501(c)(3) organization request for two charitable tickets once within a 12-month cycle.
Reading Your Ticket
Reading your ticket is easy when you follow the helpful tips on our How to Read Your Ticket page. Additionally, you can always ask one of the ushers upon your arrival if you have a question about your seats.