Home / About /FAQ
   Back to Home
Image of patrons outside on the campus of Artis Naples, The Baker Museum

FAQ

General Questions


What is Artis—Naples?
How do I get there?
Where do I park?
What are your safety and security policies?
Where can I get something to eat or drink?
Can I take photos?
How do I make a donation?
What programs are there for children?
How can I get a job here?
How can I become a volunteer?

Performances


How do I buy tickets?
Do you have a map of seating?
What do I wear?
When do the doors open?
What if I arrive late?
What if I have special needs?
How do I read my ticket?
How long is the performance?
Can I bring food and drink into the performance?
What if something comes up, and I cannot attend?
Can I record the performance from my seat?
Can I text during the performance?
Do you provide free tickets for charity events or auctions?
Are rush tickets available?
Can I purchase tickets for groups?
Do I need a ticket for my child/infant?

The Baker Museum


What are the museum's hours?
How much does admission cost?
What will I see when I get there?
Can I take pictures?

Patron Cards


What is a patron card?
How do I add the digital patron card to my iPhone?
How do I add the patron card to my Android phone?
I downloaded my card but I can’t find it.
I’d prefer not to use this digital patron card. What should I do?
I’d prefer to ONLY use digital cards and opt out of printed cards. What should I do?
My name is spelled wrong or the patron level is incorrect.
I have a question about my patron benefits.

Answers

General Questions


What is Artis—Naples?

Artis—Naples is the premier destination for the visual and performing arts in Southwest Florida. Fulfilling our mission to create and present world-class visual and performing arts, Artis—Naples hosts more than 800 concerts, performances, exhibitions and educational events for children and adults each year. Situated on the Kimberly K. Querrey and Louis A. Simpson Cultural Campus that includes two performance halls, the Frances Pew Hayes Hall and Myra J. Daniels Pavilion, as well as The Baker Museum, Artis—Naples offers a broad array of artistic and educational opportunities to audiences of all ages, backgrounds and interests. Whether you are a first-time visitor or steadfast patron, we invite you to join us to experience the best the arts have to offer.

How do I get there?

Artis—Naples is located in the Pelican Bay neighborhood of North Naples, near Waterside Shops. For detailed directions, as well as a campus map, please refer to our Map—Directions page.

Where do I park?

For evening and weekend events, please park only in the spots on the Kimberly K. Querrey and Louis A. Simpson Cultural Campus, or in our partner lots — the lots across Ridgewood Drive and in levels 3-5 Waterside Shops parking garage.

Accessibility parking spaces are located near the Hayes Hall main entrance. People who would have difficulty walking from Waterside Shops to our cultural campus should arrive early to find parking in our lots.

Three spaces on the east side of the cultural campus are equipped with electric vehicle charging stations for Artis—Naples patrons.

Please refer to our Parking Map for important details.

What are your safety and security policies?

The safety of all patrons, staff and artists is vitally important to us at Artis—Naples. Therefore, firearms or weapons of any kind are prohibited on the grounds of the cultural campus. All patrons will be screened at the point of entry and all bags are subject to search upon entry. Large bags and purses, including backpacks, duffel bags, totes, suitcases or beach bags, are not permitted. Purses and small clutch bags may not exceed 14 x 14 x 4 inches. We do not offer storage for prohibited or oversized bags so please plan accordingly.

Where can I get something to eat or drink?

Heidi’s Place in Norris Garden offers beverages, snacks and food. For select performances, there are also beverage bars located in the Hayes Hall lobby on the upper and lower levels, as well as a bar in the Daniels Pavilion. Friends of Artis—Naples and subscribers receive a 10% discount on food and non-alcoholic beverages by showing their tickets.

Can I take photos?

We kindly ask that patrons refrain from any photography during live performances unless notified otherwise during a pre-concert announcement.

Still photography in The Baker Museum for personal use is permitted unless otherwise noted. Photography may not be permitted in certain exhibitions due to copyright restrictions. Interchangeable-lens cameras, tripods and flash photography are not permitted. The use of “selfie sticks” is not permitted in The Baker Museum or the Hayes Hall galleries.

Sketching in pencil is permitted in the galleries with sketchbooks no larger than 9 x 12 inches. No ink, pens, markers, chalk, easels, stools or sketching while sitting on the floor is permitted. While sketching, please do not hinder visitor traffic flow in the galleries.

During periods of high attendance, The Baker Museum reserves the right to make any necessary adjustments to this sketching policy.

How do I make a donation?

Artis—Naples is a 501(c)(3) nonprofit, and your donation is tax deductible as permitted by the law. The support of loyal donors at every level is vital to our success. Ticket sales cover just over 50% of the costs associated with producing Artis—Naples’ exceptional concerts, exhibitions and educational events each year. There are many different ways in which you can help Artis—Naples continue to fulfill our mission. To explore these opportunities, or to make a contribution now, please visit our Support page.

What programs are there for children?

Serving more than 45,000 young people in Lee and Collier counties each year through its educational efforts, Artis—Naples is committed to making the arts a part of every child’s life. Please visit our Student Education and Family Programs pages to learn how you can bring the gift of art and music to your child. From family-friendly concerts and youth orchestra events to school field trips and classroom art-making activities, Artis—Naples has an education program to meet the needs of your family or classroom.

How can I get a job here?

Visit our Employment page for a full listing of current employee opportunities at Artis—Naples.

How can I become a volunteer?

Volunteers combine an abiding love for the arts with outstanding customer service skills, reliability and commitment to the spirit of volunteerism. For a full listing of volunteer opportunities and benefits, please visit our Volunteers page.

 

Performances


How do I buy tickets?

You can start on our Buy Tickets page. Here you can browse all events, either listed in order of appearance or on a calendar format. From there, you may purchase tickets online or you may call the box office at 239-597-1900 to speak with a customer service representative. You may also visit the cultural campus during box office hours to purchase your tickets. Be sure to visit our Ticket Policy page for details about cancelations, exchanges and returns.

Do you have a map of seating?

Yes. Please visit our Seating Charts page.

What do I wear?

We suggest business or business-casual attire, but please never let your wardrobe keep you from a performance. The stereotype that you must dress formally (tuxedos, evening gowns, etc.) for a classical concert lives on, but only in cartoons and old movies. Your experience is what’s important, so wear whatever makes you feel comfortable. We ask that you refrain from using strong scents, as they may be distracting to others. Please refer to more information about Your Arrival.

When do the doors open?

The Hayes Hall lobby opens one hour before Hayes Hall performances. Hayes Hall and Daniels Pavilion doors open 30 minutes before events. For Hayes Hall events with a pre-concert prelude, the lobby opens 90 minutes before the performance. Patrons have found it convenient to arrive at least 30 minutes before the event. This will allow you time to park, peruse the art in the Hayes Hall galleries and comfortably find your seat.

How do I read my ticket?

Reading your ticket is easy when you follow the helpful tips on our How to Read Your Ticket page. Additionally, you can always ask one of the ushers upon your arrival if you have a question about your seats.

What if I arrive late?

Please note that late seating is provided at the discretion of the performing artist and cannot be guaranteed.

What if I have special needs?

Our cultural campus is accessible to accommodate wheelchairs and walkers. Hayes Hall and Daniels Pavilion are equipped with a hearing loop system. Wireless listening devices are also available free of charge. For other needs, please call our box office or contact a member of the usher staff upon arrival. Please visit our Accessibility page for complete information regarding mobility or hearing needs.

How long is the performance?

Most performances last approximately two hours. If intermission is part of the performance, intermission generally lasts 20 minutes. For details about your specific performance, please refer to the printed program that is posted on the event's web page. The program is posted on the web page about two weeks prior to the event.

Can I bring food and drink into the performance?

Food and drinks are prohibited inside The Baker Museum at all times. Limited food and drinks are allowed inside Hayes Hall and Daniels Pavilion except during Naples Philharmonic Masterworks and Visiting Orchestras series performances.

What if something comes up, and I cannot attend?

If you are unable to attend an event and cannot exchange for another performance, please consider donating your tickets back to us. We will issue you a donation receipt for the value of the tickets. Tickets may be donated up to two hours prior to the performance. Or feel free to give your tickets to a friend — they make fantastic gifts! Please visit our Ticket Policy page for further information regarding exchanges, ticket donations, children/infant tickets and more.

Can I record the performance from my seat?

No. We kindly ask that patrons refrain from any audio/visual recording during live performances unless notified otherwise during a pre-concert announcement.

Can I text during the performance?

No. And, as a gentle reminder, we ask that you please silence all electronic devices during the performance.

Do you provide free tickets for charity events or auctions?

Artis—Naples will consider your 501(c)(3) organization request for two donated tickets once within a 12-month cycle. Please visit our Donated Tickets page for details.

Are rush tickets available?

We sometimes offer rush tickets for select Naples Philharmonic performances, available two hours prior to performance time for one hour only. Our rush ticket hotline at 239-254-2666 is your up-to-date source for availability of Naples Philharmonic performances. Please visit our Rush Tickets page for details.

Can I purchase tickets for groups?

Groups of 10 or more, from companies and church groups to senior centers and circles of friends, enjoy a unique combination of benefits and services tailored to their budgets, tastes and needs. Please visit our Group Tickets page for details.

Do I need a ticket for my child/infant?

Every patron attending Artis—Naples, regardless of age, must have a ticket. Adults with small children are asked to be considerate of others.

 

The Baker Museum


What are the museum's hours?

For current hours, including free public guided tours, current and upcoming exhibitions and more, please visit our Museum Admission page.

How much does admission cost?

Museum admission is $10 for adults and $5 for full-time students of all ages (with valid student ID). Free admission for children ages 17 and under and Friends of Artis—Naples. Reduced prices available for select groups. For information regarding museum admission, including current and upcoming exhibitions, please visit our Museum Admission page.

What will I see when I get there?

Information about current and upcoming exhibitions at The Baker Museum can be found on our Exhibitions page.

Can I take pictures?

Still photography in The Baker Museum for personal use is permitted unless otherwise noted. Photography may not be permitted in certain exhibitions due to copyright restrictions. Interchangeable-lens cameras, tripods and flash photography are not permitted. The use of “selfie sticks” is not permitted in The Baker Museum or the Hayes Hall galleries.

Sketching in pencil is permitted in the galleries with sketchbooks no larger than 9 x 12 inches. No ink, pens, markers, chalk, easels, stools or sketching while sitting on the floor is permitted. While sketching, please do not hinder visitor traffic flow in the galleries.

During periods of high attendance, The Baker Museum reserves the right to make any necessary adjustments to this sketching policy.

 

Patron Cards


What is a patron card?

Artis—Naples donors who give $75 and above are eligible for 12 months of associated benefits and receive both physical and digital patron cards that link to these benefits. Physical cards are sent in the mail 1-2 weeks after your donation. Digital cards are emailed to you within one week of your donation, which can be downloaded and saved to your smartphone.

How do I add the digital patron card to my iPhone?

Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the patron card to my Android phone?

Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the email and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

I downloaded my card but I can’t find it.

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card and scroll through any cards that are already there: it may be hiding! If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

I’d prefer not to use this digital patron card. What should I do?

That is just fine! Artis—Naples also sends printed cards 1-2 weeks after your donation.

I’d prefer to ONLY use digital cards and opt out of printed cards. What should I do?

Please contact the development department at 239-254-2719 or friends@artisnaples.org to update your patron card preferences.

My name is spelled wrong or the patron level is incorrect.

Please contact the development department at 239-254-2719 or friends@artisnaples.org with your changes. Updated digital and physical cards can be sent to you.

I have a question about my patron benefits.

Please review our Friends of Artis—Naples benefits and our Leadership Circle benefits, or please contact the development department at 239-254-2719 or friends@artisnaples.org.

Join

Enrich your experience of the arts by joining Friends of Artis—Naples and/or Leadership Circle. You’ll enjoy private previews of new exhibitions, invitations to exclusive social events, discounts and more.

More Info

Give

Artis—Naples is Southwest Florida’s leading cultural resource thanks to the generous financial support of loyal donors. Help us continue providing art and educational opportunities to all ages.

More Info

Community

Whether you’re enjoying our entire campus for free during Community Days, making new friends in a Lifelong Learning class or attending an off-campus music performance, we hope to see you soon.

More Info