1 ] Open your digital ticket wallet.
On your smartphone, open a web browser such as Chrome, Firefox, Edge or Safari. Enter wallet.artisnaples.org in the address bar, or select the digital wallet link provided in your order confirmation email.
2 ] Log in to your account.
Enter the email address and password associated with your Artis—Naples account. You can then log in using your password or select Request an Access Code via Email to receive a six-digit access code by email.
3 ] Select your event and open your tickets.
Your upcoming performances and events with digital tickets will appear in your digital ticket wallet. Select the event you are attending to view your tickets and seating information.
Your QR code will become available 90 minutes before the performance or event. If you open your ticket before then, you will still be able to view your ticket information. The QR code will appear automatically once it becomes available.
When you arrive for the performance, open the ticket on your smartphone and present the QR code to be scanned for entry.
Before You Arrive
- Open your digital ticket wallet on your smartphone before arriving and make sure you are logged in.
- Do not print or take a screenshot of your digital ticket. The QR code refreshes automatically for security, so screenshots or printouts will not be valid for entry.
- You may add your tickets to Apple Wallet or Google Wallet for convenient access.
- Make sure your smartphone is charged and ready to display your tickets when you arrive.
- If members of your party will be arriving separately, share their tickets with them in advance.
Sharing Digital Tickets
- Open the performance or event in your digital ticket wallet.
- Select Share Tickets.
- Choose the ticket or tickets you want to share.
- Enter your guest’s name and confirm your selection.
- Send the ticket link to your guest by text or email.
Your guest will need to open the link and sign in to access the shared ticket. If your guest does not already have an Artis—Naples account, they will be prompted to create one.
If members of your party are arriving separately, we recommend sharing tickets before you arrive.
Need Help?
For answers to common questions about digital tickets, please see the FAQs below. If you need additional assistance, contact patron services at 239-597-1900 or visit the box office.
FAQ
Do I need to download an app?
No. Your digital ticket wallet is accessed through a web browser such as Chrome, Firefox, Edge or Safari. You can access your digital ticket wallet by following the link in your order confirmation email or by visiting wallet.artisnaples.org. There is no app to download or install.
Is my order confirmation email my ticket?
No. Your order confirmation provides information about your purchase and a link to your digital ticket wallet. To enter using a digital ticket, you will need to open the ticket in your digital ticket wallet and present its QR code on your smartphone.
I have tickets to multiple performances. Why don’t all of them appear in my digital ticket wallet?
Your digital ticket wallet only displays performances and events for which your tickets were issued as digital tickets. Tickets delivered by another method will not appear in the wallet.
I opened my ticket, but I don’t see a QR code. What should I do?
Your QR code will become available 90 minutes before the performance or event. Before then, you may still see your event, ticket and seating information. The QR code will appear automatically once it becomes available.
Can I print my digital ticket?
No. Digital tickets cannot be printed for entry. The QR code refreshes automatically for security and must be presented on your smartphone.
Can I use a screenshot of my ticket?
No. Because the QR code refreshes automatically, screenshots are not valid for entry. You must present the ticket directly in your digital wallet when you arrive.
What happens when someone shares a ticket with me?
Open the link you received and sign in to your Artis—Naples account to access the shared ticket. If you do not already have an account, you will be prompted to create one. Once accepted, the ticket will appear in your digital ticket wallet.
What if I shared a ticket with someone and they can’t find it?
Ask your guest to reopen the ticket-sharing link you sent by text or email and make sure they are signed in to the correct Artis—Naples account. If they still can’t access the ticket, contact patron services at 239-597-1900 for assistance.
Can I keep all of my party’s tickets on my smartphone?
Yes. If everyone in your party is entering together, you may present all of the tickets from your smartphone. If members of your party will be arriving separately, share their tickets with them in advance.
What if I can’t find my digital tickets after logging in?
First, make sure you are logged in using the email address associated with your ticket purchase—the same email that received the ticket order confirmation. Remember that only tickets issued as digital tickets will appear in the digital ticket wallet. If you still can’t find your tickets, contact patron services at 239-597-1900 for assistance.
Can I view my digital tickets on a computer?
Yes. You can view and share your digital tickets on a computer, but digital tickets used for admission must be presented from your smartphone. Printed copies will not be accepted.
Can I add my tickets to Apple Wallet or Google Wallet?
Yes. Open your ticket in your digital ticket wallet and select the option to add it to Apple Wallet or Google Wallet, depending on your device.
What if I don’t have a smartphone?
Digital tickets are optional. If you do not have a smartphone or would prefer another ticket-delivery method, please contact patron services at 239-597-1900 or visit the box office for assistance.
What if I forgot my Artis—Naples account password?
At the login screen, you can select Request an Access Code via Email to receive a six-digit code at the email address associated with your Artis—Naples account and use that code to log in without using your password. You can also select Reset Your Password and follow the prompts to create a new one.